These example answers are intended as concise, illustrative summaries to give you a starting point for competency-based interviews.
In practice, your responses should be expanded using the CBI (Circumstances, Behaviour, Impact) model, providing clear context, describing your specific actions, and highlighting the outcomes and impact of your behaviour.
This approach ensures your answers are detailed, structured, and demonstrate your skills and competencies effectively.
Competency: Energy
Describe a situation when your energy helped achieve a goal.
"I drove multiple lease negotiations simultaneously, maintaining momentum with clients and colleagues to close all deals within the quarter."Give an example of when you sustained energy during a challenging project.
"During a complex cross-border leasing deal, I maintained focus and coordinated with all stakeholders over several weeks, ensuring deadlines were met."
Competency: Self-Motivation
Give an example of when you went beyond expectations.
"I proactively researched emerging asset finance trends and presented a new leasing solution to the sales team, which led to additional client acquisitions."Describe a time you took responsibility without being asked.
"I noticed a recurring reporting error in lease agreements and created a streamlined process, which improved efficiency across the department."
Competency: Resilience
Describe a time you bounced back from a setback.
"After a major lease deal fell through due to client funding issues, I immediately restructured another proposal and secured the business within weeks."Give an example of maintaining performance under pressure.
"During the year-end audit, I handled multiple urgent client queries while ensuring all compliance checks were completed on time."
Competency: Initiative
Give an example of taking initiative.
"I identified a gap in our SME leasing offerings and developed a new product package that generated additional revenue."Describe a time you proactively solved a problem.
"I noticed a client was repeatedly delayed by internal processing; I implemented a fast-track approval process that reduced turnaround times."
Competency: Commitment
Describe a situation where your commitment made a difference.
"I stayed late to ensure all lease documentation for a multi-asset transaction was accurate and submitted on time, preventing delays for the client."Give an example of your dedication to a long-term project.
"I led a multi-month equipment finance initiative, ensuring each milestone was completed on schedule despite staffing challenges."
Competency: Service Orientation
Give an example of providing exceptional client service.
"I personally followed up with clients after lease completion to ensure satisfaction, resulting in repeat business and positive referrals."Describe a time you anticipated a client’s needs.
"I identified a client’s future financing requirement and proposed a solution before they requested it, strengthening the relationship."
Competency: Work Standards
Describe how you maintain high work standards.
"I always double-check all lease documentation and ensure compliance with internal and regulatory requirements, minimizing errors and protecting the company’s reputation."Give an example of when attention to detail prevented a problem.
"By thoroughly reviewing asset finance contracts before submission, I caught inconsistencies that would have caused compliance issues."
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